What is workflow automation, and why is it important?

Workflow automation is the use of digital tools to manage and automate tasks within a business workflow, simplifying repetitive and low-value activities. Implementing workflow automation enables companies to reduce costs, increase employee productivity and improve the customer experience. Other benefits include increased employee productivity, improved process visibility, greater flexibility and improved regulatory compliance. Workflow automation can be used in many business processes, such as streamlining the supplier document approval process, managing non-compliance, etc.

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